Shopping Notice

1. General Information

Thank you for choosing Softstep products. Our company mainly focuses on B2B trade, offering a wide range of shoes including slippers, clogs, flip – flops, rain boots, and cotton slippers made of PVC, EVA and other materials for both home and outdoor casual use.

2. Ordering Process

• Registration: Before placing an order, you need to register on our website (https://softstepshoes.com/). Please provide accurate business information during the registration process.
• Product Selection: Browse through our product catalog and select the shoes you are interested in. You can find detailed product descriptions, including materials, sizes, and colors.
• Placing an Order: Add the selected products to the shopping cart and proceed to checkout. During this process, review your order details carefully, including the quantity, price, and shipping address.

3. Payment

• We support various payment methods. The specific payment options will be available during the checkout process. Please make sure to complete the payment within the specified time to ensure the smooth progress of your order.
• For large – volume orders or long – term cooperation, we can also discuss customized payment terms based on mutual agreement.

4. Shipping

• We will arrange shipping based on the shipping address you provided. Shipping times may vary depending on your location and the shipping method chosen.
• You will be provided with a tracking number once the order is shipped, allowing you to monitor the shipping status of your goods.
• Please ensure that there is someone available to receive the goods at the shipping address during the estimated delivery time.

5. Returns and Exchanges

• Please check the products carefully upon receipt. In case of any quality issues or if the products do not match the description, please contact our customer service within 30 working days.
• For returns or exchanges, we will guide you through the process based on the specific situation. Please note that the products must be in their original packaging and unused condition.

6. Customer Service

• Our customer service team is available to assist you. You can contact us via [customer service email address] or [customer service phone number]. We will respond to your inquiries as quickly as possible.
• We are committed to providing you with high – quality products and excellent service. If you have any suggestions or feedback, please feel free to let us know.

7. Intellectual Property and Copyright

• All product designs, logos, and content on our website are protected by intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.

8. Disclaimer

• While we strive to ensure the accuracy of product information and website functionality, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• We reserve the right to update the shopping precautions and other website content at any time. Please check for updates regularly.