Envíos y devoluciones

Shipping

1. Shipping Methods
   We offer several shipping options to meet your business needs. Our common shipping methods include standard shipping, express shipping, and for large – volume orders, we can also arrange for freight shipping. The specific shipping method available for your order will be determined based on the order quantity, destination, and your preference during the checkout process.
2. Shipping Time

• Standard shipping usually takes 7 to 14 business days for domestic destinations and 15 to 30 business days for international destinations. However, these time frames are approximate and may be affected by factors such as customs clearance, holidays, and unforeseen shipping carrier delays.
• Express shipping can significantly reduce the delivery time, with an estimated 3 to 7 business days for most international locations, but it may come with higher shipping costs.

3. Shipping Costs
   Shipping costs are calculated based on the weight, volume, and destination of your order. During the checkout process, you will be able to see the exact shipping cost before confirming your purchase. For large – volume orders or long – term cooperation, we may offer discounted shipping rates. Please contact our sales team for more information.
4. Shipping Tracking
   Once your order is shipped, we will provide you with a tracking number. You can use this tracking number on the website of the shipping carrier to monitor the real – time status of your shipment. We will also send you regular updates on the shipping progress via email.

Returns

1. Return Eligibility

• You may be eligible for a return if the products you received are damaged, defective, or do not match the description on our website. In case of such issues, please contact our customer service within 7 working days from the date of receipt.
• For non – quality – related reasons, such as incorrect sizing due to your own measurement errors, we may consider returns on a case – by – case basis. However, the products must be in their original, unused condition and in the original packaging.

2. Return Process

• To initiate a return, please contact our customer service team and provide your order number, a detailed description of the problem, and photos if applicable. Our customer service will guide you through the return process and provide you with a return authorization number.
• Package the products securely in the original packaging, if possible, and attach the return authorization number clearly on the outside of the package. Ship the package back to the address provided by our customer service. Please note that you are responsible for the return shipping costs, unless the return is due to our error.

3. Refund or Exchange

• Once we receive and inspect the returned products, we will process your refund or exchange as soon as possible. If you choose a refund, the amount will be credited back to your original payment method within 7 business days.
• For exchanges, we will ship the replacement products to you as quickly as possible. If there are any differences in price between the original and replacement products, we will adjust the payment accordingly.